Refund policy

Thank you for shopping at V&V

We want you to be completely satisfied with your purchase. If you're not, we offer a hassle-free return policy within 72 hours of receiving your order.

×”To be eligible for a return:

 * The item must be in its original condition, unworn, undamaged, and in its original packaging.

 * You must provide a proof of purchase (order number or receipt).

× To initiate a return:

 * Contact our customer support team: Please reach out to us.

 * Provide return information: Share your order number, the items you wish to return, and the reason for the return.

 * Receive return shipping instructions: Our customer service team will provide you with specific instructions on how to return the item(s).

× Refund:

Once we receive your returned item(s) and verify its condition, we will process your refund. The refund will be issued to your original payment method. Please allow 10 business days for the refund to process.

× Exceptions:

 * Customized items: Customized products cannot be returned or exchanged.

 * Sale items: Sale items are final sale and cannot be returned or exchanged.

* Earrings , Earcuffs and Piercing items : cannot be returned or exchanged .

× Please note:

 * Shipping costs for returns are the customer's responsibility, unless the return is due to our error.

 * We recommend using a trackable shipping service to ensure safe delivery of your return.

× If you have any questions or concerns, please don't hesitate to contact our customer support team.