Shipping policy

Thank you for shopping at THE V&V .

× Delivery time : 

* We ship our products all over Egypt through ( Egypt Post )

 *delivery inside Cairo & Giza will be within 3 to 5 business days . 

* delivery to other governorates will be within 7 to 10 business days .

× Delivery Address :

 * Please ensure that your shipping address is accurate and complete. We are not responsible for packages delivered to incorrect addresses.

× Order Tracking :

 * Once your order is shipped, you will receive a tracking number via email or SMS . 

* You can use this number to track your package on the (Egypt post) website or app .

https://egyptpost.gov.eg/ar-eg/home/eservices/track-and-trace/

× Damaged or Lost Packages :

 * If you receive a damaged package, please contact us immediately within 72 hours via email or phone number attaching an image of the item and we will be in touch 

 * If your package is lost, we will investigate the issue and either reship your order or issue a full refund.

* For more specific information or questions, 

please contact our customer support team.